Refund policy

Return & Exchange Policy

We strive for your complete satisfaction with every purchase. Our policy is designed to be straightforward and fair.

1. Policy Matching
We match the return policy of the item's retail store. This means the timeframe and conditions for returns and exchanges are determined by the original retailer's guidelines. Please have your order information ready so we can assist you accordingly.

2. Damaged Items
If any item is damaged upon its arrival back to original brand owner, we will cover the cost of the item at its wholesale price. 

3. Shipping Costs
To make the return process as smooth as possible: We cover the cost of shipping the item from retail store location to the brand owner.

How to Initiate a Return
To start a return or if you have any questions, please contact our customer service team at hello@instorify.com. We will guide you through the simple steps.